Where the above mentioned typical complaints are identified, and the appropriate corrective action will be taken ASAP, per the Customer Service Activities Diagram below:

In order to simplify the contact regarding the quality of the products, Dealers & Distributors can use the As Received Report Form, where the Dealers staff can fill the form in minutes, and fax it directly to the CSD. Where the CSD will identify the complaint and the appropriate corrective action will be taken by the CSD with the coordination of other departments, whom may concerned.

The services provided by the Customer Service Department will help the Dealers as well as Zamil Airconditioners / Business Units to minimize the communications problems, as well as to increase the end users satisfactions.