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The Customer
Service Department was established in January 1997 for the purpose
of achieving customers total satisfaction of Zamil products
and services quality. Zamil Air Conditioners / customer service
department (CSD) provides different channels to the customers
from all categories to voice and / or write their inquiries,
concerns, complaints, and claims directly to the Department,
where a skilled and trained Customer Service Representatives
will handle each and every case.
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| Toll
Free Number: |
800-304-1000
(K.S.A Only) |
| Telephone
Number: |
(+
966 3) 847 4222 Ext. 368 / 383 |
| E-mail
address: |
csd@zamilac.com |
| Mail
address: |
Customer
Service Department
Zamil Air Conditioners
P. O. Box No. 14440,
Dammam 31424,
Kingdom of Saudi Arabia. |
| Fax
Number (Direct): |
(+
966 3) 847 3744 |
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| Customers
can contact CSD regarding all issues and concerns including
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-
More information ( ZAC Products & Services)
- Quotation
/ Sales Representative visit.
- Product
information not received.
- Order
delivered late.
- Order
not received.
- Partial
Shipment
- Damaged
product
- Poor
quality / Defective
- Missing
parts.
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- No
Service / Parts Information.
- Repairs
/ Maintenance unsatisfactory (call back)
- Service
Response Time
- Field
Repair / Field Failure
- Communications
(Marketing, Sales, Service.)
- Accident
with product.
- Customer
Contact Employee.
- Mistake
in billing.
- Other
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Our
Activities 
